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Central Operations

Service Desk (Help Desk) provides a single point of contact for technology incident reporting, referral, or resolution. They act as liaison for school sites, verifying and correcting student data.

Customer Support Analyst performs analysis and recommends developing and improving Help Desk systems and reports. Provides quality assurance and follow-up. Coordinates the implementation of approved process changes. Coordinates procuring and implementing technology projects.

Technical Writing develops technical process documentation and support materials for computer applications that help staff use District technology.