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Governing Board Policies
Series 1000
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Contents
Replaced with Policy Code KE, Public
Concerns and Complaints
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RESOURCES EFFICIENCY AWARENESS PROGRAM
(REAP)
COMPLAINT PROCEDURE FOR MEMBERS OF THE PUBLIC
BOARD POLICY 1105
A complaint is a situation occurring in the course of the school's operation which
causes a student, parent, guardian or member of the general public to consider
himself/herself aggrieved. Such persons have a right to a standard procedure for
resolution of their complaints through a process which includes: appropriate lines of
communication, adherence to a time line and a method of appeal. Each aggrieved person
should state his or her complaint clearly and concisely and follow the established
procedures for resolving the complaint.
The Governing Board institutes the following policy for handling
complaints:
In all cases where an agreement with an employee association or any other District policy
or state law conflicts with this policy or provides differing mechanisms for resolving
grievances or problems, such agreement, policy or law will take precedence over this
policy.
The grievant should first attempt informally to resolve the
dissatisfaction with the parties involved.
If it is not resolved to the grievant's satisfaction, he/she shall
submit a written explanatory statement to the immediate supervisor of the District
employee(s) involved or to the site administrator where a problem has occurred. It shall
be the responsibility of the site administrator to provide the name of the administrator's
immediate supervisor.
The statement should include:
The specific nature of the matter.
The attempt to settle it in accord with Paragraph II.
The manner in which the grievant has been adversely affected.
The remedy desired.
Within a reasonable time after the written statement is received, not to
exceed 10 school days, the immediate supervisor shall complete a review of the matter,
shall request a written response from the employee(s) involved and shall issue a written
determination which shall be delivered to the grievant and the District employee(s).
A grievant who is dissatisfied with the determination of the immediate
supervisor has the right to appeal the matter in writing to the next administrative level.
The supervisor shall identify in writing for the grievant the next administrative level.
If the decision at the next administrative level fails to resolve the matter to the
grievant's satisfaction, he/she may seek resolution by appealing the matter in writing to
the Superintendent or his designee. The decision of the Superintendent or designee is
final.
This policy shall not preclude:
Discussion and resolution of school problems by various departments of
the District, the student council or other similar body;
The right of any member of the public either to address the Governing
Board in open meeting or to speak to individual Board members.
TUCSON
UNIFIED SCHOOL DISTRICT
Tucson, Arizona
Adopted by Board: October 14, 1986
Revised by Board: August 6, 1991
Replaced with Policy Code KE, Nov. 9, 2004
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