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Letter to Parents and Guardians - Testing at Home

Help Track Student Learning Time

As you are aware, this year is very different than prior years, and school districts have new requirements we must report to the Arizona Department of Education due to the remote school online environment. Thus, we are requesting your help to supplement the student learning time reports. This includes time students are doing school work when not on teacher-led Zoom class meetings and homework. We understand times will be estimates, as we do not expect comprehensive tracking.

Please know a student's grades will not be negatively impacted if parent-entered time tracking is not completed. Our goal is to use all methods at our disposal to understand and encourage student engagement. Any contribution you can provide is much appreciated.

You can do this in Synergy ParentVUE (

  1. Time Tracking is available only through web browsers. It is currently not available through the mobile app. If you have a web browser (such as Chrome) on your smart phone or mobile device, you can log into ParentVUE through the browser on your device. Otherwise, please use a computer.
  2. In ParentVUE, click "Attendance" in the navigation list on the left
  3. Then click the "Time Tracker" link in the upper right of the screen

You should enter time when:

  • your student does work outside of teacher-led sessions (this includes homework and in-class project time)
  • your student is trying to connect to class Zoom sessions but is unable to do so because of technical issues

Please enter total minutes per class, per day, no matter when in the day your student did the work. For your convenience, there are two options:

  • minutes can be entered daily
  • the weekly total of minutes can be entered at the end of each week

Please do your best to enter and submit all applicable minutes for the first week of school. Even one entry helps a lot!

For detailed instructions, please see ParentVUE Time Tracking Instructions (in PDF).

Translations: Arabic | Somali | Spanish | SwahiliVietnamese

Thank you for supporting your child's academic efforts and helping us meet the Arizona Department of Education requirements!

Free WiFi Map for Arizona

Use this free WiFi map from Connect Arizona to find free public WiFi hotspots at public libraries, schools, businesses, and other sites. Some sites may offer indoor public access during business hours, others provide access in the parking lot only. Everyone using the sites - outside or inside - is encouraged to practice social distancing precautions, including staying in your vehicle or at least six feet from other users and wearing a mask if necessary.

How do students log into Clever? (Video Instructions)

Video a Clever en español

Clever logo

  1. Go to
  2. Click on "Log in with Network Credentials."
    screenshot of Log In page
  3. Sign in using your  10-digit Student ID number (or "matric") plus

Chromebook: Zoom & Clever Logon

Translations: Arabic | Spanish | Swahili | Vietnamese 

Chromebook Clever Logon Issues

Translations: Arabic | Spanish | SwahiliVietnamese

Clever - Guía estudiantil para iniciar sesiones en casa

Clever - FAQ for Teachers

To help Tucson Unified educators understand the strengths and limitations of Clever, we've created this Clever FAQ for Teachers (in PDF).

How do students log in to Office 365? (Video Instructions)

Video a Office 365 en español

Student Logon/Password Change (August 2020)

Every TUSD student has an Office 365 account that has been set up for them. They can access their account by going to, clicking Sign in (top right), and then doing the following:
  1. Enter < > (without the < >) in the spot where it says "Email, Phone, Skype."
    Students' matric number is their student ID number.
    screenshot of login
  2. Upon entering this information, you will be taken to the TUSD sign in page. Your student's username will be the same they used at the log-in screen, and their password is the same password they log in with at school.
    Students have to make sure they include the "s." after @ in the username:

How do students log in to StudentVUE (Synergy)?

Go to

and log in using your 10-digit Student ID number and your District password.

IMPORTANT: Your StudentVUE User Name is your 10-digit Student ID number, not your district email address.

You can also access StudentVUE via the StudentVUE App for iOS and Android.

Zoom: Log-In, Log-Out, and Meetings (Video Instructions)

Zoom changes that affect teachers and learners - updated weekly

The Zoom video conferencing system, like most information technology, is routinely updated.  The document below contains notes about these changes, also known as release notes. These will be updated weekly by our staff to share how the system has changed for hosts (teachers) and participants (students).

Zoom Release Notes (PDF)

SchoolCity - Login, Launchpad, Assessments (Video Instructions)

SchoolCity Login Instructions

SchoolCity Launchpad

SchoolCity Assessments

Student Log-In and Password Information - 2020-2021 School Year

Please Change Your Password If You Haven't Already

If you haven't changed your password since the start of school, please do so as soon as possible.

Student Login & Password Reset Instructions

  1. The first time you log in to a TUSD device:
    • User Name: Full school email address. This is in the form of the 10-digit Student ID followed by, for example:
    • Default Password: 10-digit Student ID (Matric) number
  2. On the TUSD device or on a personal device, open a web browser (Google Chrome or Microsoft Edge will both work).
  3. Go to
  4. Sign in: Type your full school email address including (Your Student ID number followed by portion, for example: and click "Next".
  5. Password: Type your 10-digit Student ID (Matric) and click "Sign in."
  6. Once the Office Portal loads, click your avatar icon in the top right corner.
  7. Click "My Account".
  8. The My Account page will load. Click "Password" from the left menu column of this screen.
  9. The password reset page will load.
  10. Type your old password. This is your Student ID/Matric number at the beginning of the school year.
  11. Then create and confirm new password.

    Password Suggestions

    Password Length:

    • Grades preK-5: Minimum 4 characters
    • Grades 6-12: Minimum 8 characters

    Password Complexity Recommendations (Grades 6-12): Make sure to use a CAPITAL letter, number (1,2,3,4,5) and a special character (!,@,$,%,&,?) to create a secure password.

    Please REMEMBER you password. Write it down if you must and keep it in a safe place you can reference later.

  12. Finally, click "Submit". If you receive an error message trying to change your password in Office 365, try this alternative method.
  13. Once you have done this, you can log into Clever.

Password Reset Instructions for Students (in PDF).

How to set up laptops, tablets, and hotspots

2020-2021 School Year

Spring 2020

How do I find my child's matric or Student ID?

Your child's Student ID is sometimes called their "matric" number.

If you have a ParentVUE account, you can find your their Student ID (or matric number) in ParentVUE.

Log into ParentVUE at

Students can also find their matric/Student ID in StudentVUE,

How do I get help with technical support and other questions?

If you have technical questions and/or need support, please call your school. They'll coordinate with Technology Services to get you the help you need.

If you call after hours, please leave a detailed message including:

  1. a callback number
  2. your student's name and grade
  3. the specific issue or question

Thank you!

Internet Access for 2020-2021 School Year

This school year Tucson Unified is providing hotspots from T-Mobile directly to families in need of Internet service. There is no application and the district is paying the monthly fee for using the hotspot for the 2020-2021 school year if needed.

For more information, see the Family Internet Service FAQ.

Student Hotspot Loan Authorization

Loaner Laptop/Tablet/Hotspot Important Paperwork

2020-2021 School Year

Spring 2020

Non-TUSD Devices on Campus: Log On to TUSD-WiFi

Students who bring their own non-TUSD devices from home when they return to their school for in-person learning need to connect to the TUSD-WiFi network. Or if unable to connect to TUSD-WiFi network, they can try connecting to the TUSD-Guest network. Please see the illustrated instructions below:

How to Connect a Non-TUSD Device to the District WiFi on Campus
Translations: Arabic | Kirundi | Spanish | Swahili | Vietnamese

Family Guide to Remote Learning

Overview: This guide offers practical strategies to support your child during online instruction.

Print Version of Family Guide to Remote Learning (in PDF)

Build Routines and Expectations

Maintain regular sleep routines and wake times.

Create a visual learning schedule with your child(ren.

Include built-in breaks for snacks, outdoor movement/ exercise, rest, and play.

Post the schedule in an easy-to-see place to help guide your child.

Use a timer or other tool such as a smartphone, so your child knows when to switch activities.

Learn More

Sample Schedule

5x3 Indoor Exercise Cards

Strategies for supporting at home learning by grade level

Make Space for Learning

Establish a quiet dedicated learning space with your child that has a strong internet signal, if possible.

Have all learning materials and supplies at the table.

Use a shared space (e.g., living room or kitchen) to be able to monitor and interact with your child if needed.

Block age-inappropriate and distracting websites.

Learn More

Create a Learning-Friendly Environment

Why Learning Spaces Matter

Tips to Create a Space

Stay in Touch with Teachers

Teachers will communicate regularly through the online platforms and virtual learning environments.

Encourage your student to remain in contact with their teacher.

Ask questions about your child's learning expectations, grades, and technical supports.

Share concerns and learning successes with teachers as well.

Learn More

Why Building Parent-Teacher Relationships is Important

Tips to Communicate with Teachers

Help your Child "Own" Their Learning

Help your child set goals for learning and growing every day.

Encourage your child to review the calendars and virtual learning platforms for updates and assignment due dates.

Make sure your child knows how to find the help they need to be successful.

Provide support, encouragement, and expect your child to do their part.

Learn More

Strategies to Motivate Your Child to Learn

Helping Students Take Ownership of their Learning

Be Mindful of your Child's Needs

Take brain breaks for physical activity, fresh air, creativity, and connection.

Encourage your child to reach out to friends by phone or online so that they stay connected.

Focus on ensuring that your child is growing, learning, and feels connected to their school community.

Be patient and flexible with yourself and your child.

Learn More

SEL 101 for Parents (video)

Social Emotional Learning Activities

Family Emotional Safety Plan

More Tips for Remote Learning

As your family begins your remote learning experience this year, please remember these tips:

  1. Establish a clear routine for each child.
  2. Have a designated space in your home for distance learning.
  3. Make sure your child logs in to their virtual classes daily.
    Log in to your web apps here: Clever | StudentVUE | Office 365
  4. Check that all computer devices are charged in in working order before classes begin.
  5. Use breaks for opportunities to go outside, stretch, play, and engage in physical activity.
  6. Communicate often with your child's teacher.


See for login instructions and more information about setting up and using your computers.

If you have more questions, please get in touch with your child's teacher.

If you need technical assistance, please call your school. They will coordinate with Technology Services to get you the help you need.

We look forward to working with you for a successful school year!

ParentVUE Instructions and Information

ParentVUE Attendance Robocall FAQ

Questions about the robocalls for Attendance? See this ParentVUE Attendance Robocall FAQ (in PDF).

Translations (in PDF): Arabic | Spanish | Somali | Swahili | Vietnamese

ParentVUE Time Tracker: How to Enter & Submit Time for Your Child

Was your child unable to connect to a Zoom class?

If your child was unable to connect to a Zoom class for technical reasons, you can submit the time spent on the class using Time Tracker in ParentVUE.

Synchronous v. Asynchronous Learning

Your child’s teacher will be taking “synchronous” attendance when your child participates in Zoom class sessions. In the new remote learning environment, however, there are also opportunities for “asynchronous” learning that goes on outside of online student/teacher interaction. Your child’s time in this learning mode can be submitted using Time Tracker as well.

Tardy Codes

While any attendance code other than being marked present in a Zoom class  session will display as 'tardy', this has no negative effect on a student's attendance record during remote learning.

Please see Time Tracking in ParentVUE for details on how to enter and submit time.

Translations: Arabic | Somali | Spanish | SwahiliVietnamese

IMPORTANT: Time Tracker can be used in either the ParentVUE web application or the ParentVUE mobile app. Time Tracker will not work in the web application if your are using the Internet Explorer browser. 

Help for Online Registration for 2021-2022

Please see the guide for parents using ParentVUE to complete online registration (OLR):

Online Registration for the 2021-2022 School Year

Online Registration (OLR) Is Not Available Through the ParentVUE Mobile App: You cannot complete Online Registration using the ParentVUE mobile app. You can, however, use a web browser on your mobile device (or computer) to sign on to the web version of ParentVUE to complete OLR. ParentVUE Web Version:

AZMerit scores available on ParentVUE

Your child's AZMerit scores for the past three years are now available through your ParentVUE account. Just log in and click "Test History" on the left. If you need a ParentVUE account, please check with the office manager at your school to get set up.

Screenshot of ParentVUE AZMerit screen:

How to get access to ParentVUE

You can get your ParentVUE activation information by dropping by your school's front office or at your students' back-to-school events. Please see ParentVUE Basics: Activation and Use. Also, see Activate Account Via the Mobile App.

ParentVUE Basics Translations:

Arabic | Kirundi Spanish | Swahili | Vietnamese

When you create your account, you will be able to see attendance and course history for all of your children at TUSD schools.

Important note: Initial account activation can be performed through the ParentVUE website using a web browser or through the ParentVUE mobile app. Once you've activated your account, you'll then be able to log in and view your student's information on the website or the app.


Access Your Student's Information on an App!

ParentVue App


We have implemented a new Student Information System called Synergy that lets you see your student's information through the ParentVUE web page and ParentVUE App for iOS and Android.

We take the security of your child's personal information very seriously. Because of this, we want to take the time to validate this information with you through the registration process.

Here's what you need to know:

  1. You can get your ParentVUE activation information by dropping by your school's front office.
  2. When you create your account, you will be able to see attendance, course history, teacher assignments and grades for all of your children at TUSD schools.

    Important note: Initial account activation can be performed through the ParentVUE website using a web browser or through the ParentVUE mobile app. Once you've activated your account, you'll then be able to log in on and view your student's information on the app.

  3. Learn how to activate a ParentVUE account and what you’ll see in ParentVUE in ParentVUE Basics: Activation and Use. Also see Activate ParentVUE Account Via the Mobile Application.
  4. We hope that you are as excited as we are about Synergy ParentVUE!

ParentVUE Basics Translations:

Arabic | Kirundi Spanish | Swahili | Vietnamese

More ParentVUE Information and Videos >>

Info for 2020-2021

Next Steps 2020


Supplemental Web Resources for Learning from Home

Learning resources brought to you by Tucson Unified's Curriculum and Instruction

We've provided a rich selection of free, fun online learning sources in English language arts (ELA), math, science, and visual arts to supplement your learning. These are organized by grade level. Click the grade level for your child to get started!

Learn from Home - PreK

Learn from Home - Grades K-2

Learn from Home - Grades 3-5

Learn from Home - Grades 6-8

Learn from Home - Grades 9-12

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