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Family Info

FAQs

For Families

For Staff

FAQs for Staff

Questions about the 2020-2021 School Year?

Do you have questions about the 2020-2021 school year?

We'll be posting FAQs and more answers here.

Please also email Answers2020@tusd1.org

Log-In Instructions for Students

Letter to Parents and Guardians - Testing at Home

Read this letter to parents and guardians to learn about the expections for Testing at Home (in PDF)

Help Track Student Learning Time

As you are aware, this year is very different than prior years, and school districts have new requirements we must report to the Arizona Department of Education due to the remote school online environment. Thus, we are requesting your help to supplement the student learning time reports. This includes time students are doing school work when not on teacher-led Zoom class meetings and homework. We understand times will be estimates, as we do not expect comprehensive tracking.

Please know a student's grades will not be negatively impacted if parent-entered time tracking is not completed. Our goal is to use all methods at our disposal to understand and encourage student engagement. Any contribution you can provide is much appreciated.

You can do this in Synergy ParentVUE (https://parent.tusd1.org/).

Time Tracking is available only through web browsers. It is currently not available through the mobile app. If you have a web browser (such as Chrome) on your smart phone or mobile device, you can log into ParentVUE through the browser on your device. Otherwise, please use a computer.
In ParentVUE, click "Attendance" in the navigation list on the left
Then click the "Time Tracker" link in the upper right of the screen

You should enter time when:

your student does work outside of teacher-led sessions (this includes homework and in-class project time)
your student is trying to connect to class Zoom sessions but is unable to do so because of technical issues

Please enter total minutes per class, per day, no matter when in the day your student did the work. For your convenience, there are two options:

minutes can be entered daily
or
the weekly total of minutes can be entered at the end of each week

Please do your best to enter and submit all applicable minutes for the first week of school. Even one entry helps a lot!

For detailed instructions, please see ParentVUE Time Tracking Instructions (in PDF).

Translations: Arabic | Somali | Spanish | Swahili | Vietnamese

Thank you for supporting your child's academic efforts and helping us meet the Arizona Department of Education requirements!

Free WiFi Map for Arizona

Use this free WiFi map from Connect Arizona to find free public WiFi hotspots at public libraries, schools, businesses, and other sites. Some sites may offer indoor public access during business hours, others provide access in the parking lot only. Everyone using the sites - outside or inside - is encouraged to practice social distancing precautions, including staying in your vehicle or at least six feet from other users and wearing a mask if necessary.

How do students log into Clever? (Video Instructions)

Video a Clever en español

Go to clever.com/in/tusd1
Click on "Log in with Network Credentials."
Sign in using your 10-digit Student ID number (or "matric") plus @s.tusd1.org
Example: 1301234567@s.tusd1.org

Chromebook: Zoom & Clever Logon

Translations: Arabic | Spanish | Swahili | Vietnamese

Chromebook Clever Logon Issues

Translations: Arabic | Spanish | Swahili | Vietnamese

Clever - Guía estudiantil para iniciar sesiones en casa

Guía estudiantil para iniciar sesiones en casa (en PDF)

Clever - FAQ for Teachers

To help Tucson Unified educators understand the strengths and limitations of Clever, we've created this Clever FAQ for Teachers (in PDF).

How do students log in to Office 365? (Video Instructions)

Video a Office 365 en español

Student Logon/Password Change (August 2020)

Every TUSD student has an Office 365 account that has been set up for them. They can access their account by going to

portal.office.com, clicking Sign in (top right), and then doing the following:

Enter < matric@s.tusd1.org > (without the < >) in the spot where it says "Email, Phone, Skype."
Students' matric number is their student ID number.
Upon entering this information, you will be taken to the TUSD sign in page. Your student's username will be the same matric@s.tusd1.org they used at the log-in screen, and their password is the same password they log in with at school.
Students have to make sure they include the "s." after @ in the username: matric@s.tusd1.org.

How do students log in to StudentVUE (Synergy)?

Go to https://student.tusd1.org/

and log in using your 10-digit Student ID number and your District password.

IMPORTANT: Your StudentVUE User Name is your 10-digit Student ID number, not your district email address.

You can also access StudentVUE via the StudentVUE App for iOS and Android.

Zoom: Log-In, Log-Out, and Meetings (Video Instructions)

Logging Out of Zoom

Logging Out of TUSD Zoom for Grades 2-12 (in PDF) | Video: https://youtu.be/p46OXaYP4Ic
How to Sign Out of Zoom and Office 365 Completely on PC (in PDF)
Note: Follow this procedure if you have more than one child using Zoom, Clever, and Office 365 on the same computer.
Translations: Arabic | Kirundi | Spanish | Swahili | Vietnamese

Zoom Information for Teachers and Parents

SchoolCity - Login, Launchpad, Assessments (Video Instructions)

SchoolCity Login Instructions

SchoolCity Launchpad

SchoolCity Assessments

Student Log-In and Password Information - 2020-2021 School Year

Please Change Your Password If You Haven't Already

If you haven't changed your password since the start of school, please do so as soon as possible.

Student Login & Password Reset Instructions

The first time you log in to a TUSD device:
- User Name: Full school email address. This is in the form of the 10-digit Student ID followed by @s.tusd1.org, for example: 1300101011@s.tusd1.org
- Default Password: 10-digit Student ID (Matric) number
On the TUSD device or on a personal device, open a web browser (Google Chrome or Microsoft Edge will both work).
Go to office.com
Sign in: Type your full school email address including (Your Student ID number followed by @s.tusd1.org portion, for example: 1300101011@s.tusd1.org) and click "Next".
Password: Type your 10-digit Student ID (Matric) and click "Sign in."
Once the Office Portal loads, click your avatar icon in the top right corner.
Click "My Account".
The My Account page will load. Click "Password" from the left menu column of this screen.
The password reset page will load.
Type your old password. This is your Student ID/Matric number at the beginning of the school year.
Then create and confirm new password.
Password Suggestions

Password Length:
- Grades preK-5: Minimum 4 characters
- Grades 6-12: Minimum 8 characters
Password Complexity Recommendations (Grades 6-12): Make sure to use a CAPITAL letter, number (1,2,3,4,5) and a special character (!,@,$,%,&,?) to create a secure password.

Please REMEMBER you password. Write it down if you must and keep it in a safe place you can reference later.
Finally, click "Submit". If you receive an error message trying to change your password in Office 365, try this alternative method.
Once you have done this, you can log into Clever.

Password Reset Instructions for Students (in PDF).

How to set up laptops, tablets, and hotspots

2020-2021 School Year

Getting Started with Chromebook (August 2020)
Translations: Arabic | Somali | Spanish | Swahili | Vietnamese
Chromebook: Zoom & Clever Logon (August 2020)
Getting Started with Windows 10 (August 2020)
Translations: Arabic | Somali | Spanish | Swahili | Vietnamese
Getting Started: Franklin T9 Cellular Hotspot (August 2020)
Translations: Arabic | Somali | Spanish | Swahili | Vietnamese

Spring 2020

Tablet Wi-Fi Set-up (Spring 2020)
Translations: Somali
Laptop Wi-Fi Set-up (Spring 2020)
Translations: Arabic | Somali | Spanish | Swahili

How do I find my child's matric or Student ID?

Your child's Student ID is sometimes called their "matric" number.

If you have a ParentVUE account, you can find your their Student ID (or matric number) in ParentVUE.

Log into ParentVUE at https://parent.tusd1.org/.

Students can also find their matric/Student ID in StudentVUE, https://student.tusd1.org/

How do I get help with technical support and other questions?

If you have technical questions and/or need support, please call your school. They'll coordinate with Technology Services to get you the help you need.

If you call after hours, please leave a detailed message including:

a callback number
your student's name and grade
the specific issue or question

Thank you!

Internet Access for 2020-2021 School Year

This school year Tucson Unified is providing hotspots from T-Mobile directly to families in need of Internet service. There is no application and the district is paying the monthly fee for using the hotspot for the 2020-2021 school year if needed.

For more information, see the Family Internet Service FAQ.

Student Hotspot Loan Authorization