Questions

Family Info

Staff Info

FAQs

For Families

For Staff

FAQs for Staff

Questions about the 2020-2021 School Year?

Do you have questions about the 2020-2021 school year?

We'll be posting FAQs and more answers here.

Please also email Answers2020@tusd1.org

Log-In Instructions for Students

Student Log-In and Password Information - 2020-2021 School Year

Student Passwords: The First Time You Log On

A student's password for the start of the 2020-21 School Year has been reset to their Student ID number (Matric) After logging on the first time, students should reset this password.

Exception: If a student has logged into their account during the month of July, their password has not been reset.

Student Login & Password Reset Instructions

The first time you log in to a TUSD device:
- User Name: Full school email address. This is in the form of the 10-digit Student ID followed by @s.tusd1.org, for example: 1300101011@s.tusd1.org
- Default Password: 10-digit Student ID (Matric) number
On the TUSD device or on a personal device, open a web browser (Google Chrome or Microsoft Edge will both work).
Go to office.com
Sign in: Type your full school email address including (Your Student ID number followed by @s.tusd1.org portion, for example: 1300101011@s.tusd1.org) and click "Next".
Password: Type your 10-digit Student ID (Matric) and click "Sign in."
Once the Office Portal loads, click your avatar icon in the top right corner.
Click "My Account".
The My Account page will load. Click "Password" from the left menu column of this screen.
The password reset page will load.
Type your old password. This is your Student ID/Matric number at the beginning of the school year.
Then create and confirm new password.
Password Suggestions

Password Length:
- Grades preK-5: Minimum 4 characters
- Grades 6-12: Minimum 8 characters
Password Complexity Recommendations (Grades 6-12): Make sure to use a CAPITAL letter, number (1,2,3,4,5) and a special character (!,@,$,%,&,?) to create a secure password.

Please REMEMBER you password. Write it down if you must and keep it in a safe place you can reference later.
Finally, click "Submit".
Once you have done this, you can log into Clever.

Need more help? Take a look at Password Reset Instructions for Students (in PDF).

How to set up laptops and tablets

2020-2021 School Year

Getting Started with Chromebook (August 2020)
Translations: Arabic | Somali | Spanish | Swahili | Vietnamese
Getting Started with Windows 10 (August 2020)
Translations: Arabic | Somali | Spanish | Swahili | Vietnamese

Spring 2020

Tablet Wi-Fi Set-up (Spring 2019)
Translations: Somali
Laptop Wi-Fi Set-up (Spring 2019)
Translations: Arabic | Somali | Spanish | Swahili

How do I find my child's matric or Student ID?

Your child's Student ID is sometimes called their "matric" number.

If you have a ParentVUE account, you can find your their Student ID (or matric number) in ParentVUE.

Log into ParentVUE at https://parent.tusd1.org/.

Students can also find their matric/Student ID in StudentVUE, https://student.tusd1.org/

How do I get help with technical support and other questions?

If you have technical questions and/or need support, please call your school. They'll coordinate with Technology Services to get you the help you need.

If you call after hours, please leave a detailed message including:

a callback number
your student's name and grade
the specific issue or question

Thank you!

Internet Access for 2020-2021 School Year

This school year Tucson Unified is providing hotspots from T-Mobile directly to families in need of Internet service. There is no application and the district is paying the monthly fee for using the hotspot for the 2020-2021 school year if needed.

For more information, see the Family Internet Service FAQ.

Student Hotspot Loan Authorization

Zoom: Log-In, Log-Out, and More!

Logging into TUSD Zoom for Grades 2-12 (in PDF) | Video: https://youtu.be/_5yz7nynjNU
Video en Español: https://youtu.be/3HU2aS8qDPM
Translations: Arabic | Kirundi | Somali | Spanish | Swahili
Logging into TUSD Zoom for Grades K-1 (in PDF) | Video: https://youtu.be/DKtuP3pw314
Video en Español: https://youtu.be/2tfbzpVHld4
Logging onto Zoom with Chromebook (in PDF)
Translations: Vietnamese
How to Join a Zoom Class Meeting (in PDF)
Translations: Arabic | Kirundi | Swahili | Vietnamese
Logging Out of TUSD Zoom for Grades 2-12 (in PDF) | Video: https://youtu.be/p46OXaYP4Ic
How to Sign Out of Zoom and Office 365 Completely on PC (in PDF)
Note: Follow this procedure if you have more than one child using Zoom, Clever, and Office 365 on the same computer.
Translations: Arabic | Kirundi | Spanish | Swahili | Vietnamese

Zoom Information for Teachers and Parents

Clever - Guía estudiantil para iniciar sesiones en casa

Guía estudiantil para iniciar sesiones en casa (en PDF)

How do students log into Clever?

Go to clever.com/in/tusd1
Click on "Log in with Network Credentials."
Sign in using your 10-digit Student ID number (or "matric") plus @s.tusd1.org
Example: 1301234567@s.tusd1.org

How do students log in to Microsoft O365 (Teams, Outlook, etc.)?

Student Logon/Password Change (August 2020)

Every TUSD student has an Office 365 account that has been set up for them. They can access their account by going to

portal.office.com, clicking Sign in (top right), and then doing the following:

Enter < matric@s.tusd1.org > (without the < >) in the spot where it says "Email, Phone, Skype."
Students' matric number is their student ID number.
Upon entering this information, you will be taken to the TUSD sign in page. Your student's username will be the same matric@s.tusd1.org they used at the log-in screen, and their password is the same password they log in with at school.
Students have to make sure they include the "s." after @ in the username: matric@s.tusd1.org.