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Concerns and Complaints

The TUSD Governing Board believes that positive and appropriate two-way communication between the school district, schools, parent or community member of the Tucson Unified School District school community is a vital component of school-community interaction. The Board further believes that most questions and concerns are best resolved through communication with appropriate staff members either at each local school or at the district level. (Excerpted from Board Policy KE, Public Concerns and Complaints)

Most complaints can be resolved through informal discussions with staff members. If a resolution is not found in this manner, then use the following steps:

Step 1: Discuss your concern with the school personnel (teacher, counselor or staff member).

If necessary, proceed to Step 2.

Step 2: Discuss your concern with the school site administrator (principal, assistant principal).  (See the school directory or department directory for phone numbers.)

If necessary, proceed to Step 3.

Step 3: Discuss your concern with the appropriate school liaison at district level at one of these offices:
Elementary/K-8 Leadership, 225-6304
Secondary Leadership, 225-6422
School/Community Services, 225-6400

If necessary, proceed to Step 4.

Step 4: Submit a written appeal to the next level supervisor.

To submit your written appeal, complete the following form:

Public Concerns and Complaints FormPrint Version (in PDF) or complete the online version on this webpage below.

If you use the print version, mail or deliver it to

Leadership Teams
Tucson Unified School District
1010 E. Tenth St.
Tucson, AZ 85719

or fax it to (520) 225-6178.

Thank you for working with us to achieve a resolution to your concern.

Parent/Community Concerns and Complaints - Online Form
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  • Procedures for resolution of concern:
  • Step 1: I have discussed my concern with the school personnel (teacher, counselor or staff member).

  • Step 2: I have discussed my concern with the school site administrator (principal, assistant principal).  (See the school directory or department directory for phone numbers.)

  • Step 3: I have discussed my concern with the appropriate school liaison at district level at one of these offices:
    Elementary/K-8 Leadership, 225-6304
    Secondary Leadership (Middle and High Schools), 225-6422
    School/Community Services, 225-6400

  • Step 4: I want this written appeal to be directed to the next level supervisor.

  • Step 5: I understand that the decision of the supervisor is final.

  • I recommend the following to resolve my concern or complaint: