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Concerns and Complaints

The TUSD Governing Board believes that positive and appropriate two-way communication between the school district, schools, parent or community member of the Tucson Unified School District school community is a vital component of school-community interaction. The Board further believes that most questions and concerns are best resolved through communication with appropriate staff members either at each local school or at the district level. (Excerpted from Board Policy KE, Public Concerns and Complaints)

Most complaints can be resolved through informal discussions with staff members. If a resolution is not found in this manner, then use the following steps:

Step 1: Discuss your concern with the school personnel (teacher, counselor or staff member).

If necessary, proceed to Step 2.

Step 2: Discuss your concern with the school site administrator (principal, assistant principal).  (See the school directory or department directory for phone numbers.)

If necessary, proceed to Step 3.

Step 3: Discuss your concern with the appropriate Regional school liaison at District Level.
View our Regional List of Schools and Their Leadership to determine which regional office to call.

If necessary, proceed to Step 4.

Step 4: Submit a report using our Awareity application.

Thank you for working with us to achieve a resolution to your concern.

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