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FAQs

Re-Entry Plans

Indoor Air Quality (IAQ) in Tucson Unified

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District-Level Re-Entry Plans

Physical Education Re-Entry Protocols

This document covers:  General Class Protocol, Locker Rooms, Equipment, Weight Rooms, Class Spaces, Student Personal Belongings

For more details, read the Physical Education PDF presented to the Governing Board on March 9, 2021.

Fine Arts Re-Entry Guide

MUSIC/VISUAL 
ARTS /THEATRE 
ARTS/DANCE

A Safe Return To The Arts Classroom

Read the Fine Arts guidelines presented to the Governing Board on March 9, 2021.

A-Z Listing of School Plans

Translations

Interscholastics

For the latest information, seeInterscholastics Updates.

Tips for the School Year!

If you use ParentVUE Mobile App...

If you do not have access to a desktop computer and rely on using your phone to access the Internet or if you only access ParentVUE through the mobile app, please see the information below:

  • You can activate your ParentVUE account using the ParentVUE App. Read How to Activate ParentVUE account through mobile application. (in PDF).
  • Online Registration is not available through the mobile app, so you cannot use it to make your selection for In-School or Remote Learning, to answer the three quesitons, or to complete or update online registration.
  • If your phone has a web browser (Chrome or another web browser), you can log into ParentVUE at https://parent.tusd1.org/. This will allow you to select In-School or Remote Learning, to answer the three questions related to your technology needs, and to complete or update online registration.
  • You can also call your school, and the office staff can manually enter your selection, update registration, and enter your answers to the three questions.
  • If you are new to the district, please call or email School Community Services, 520-225-6400 or SCS@tusd1.org. We are eager to help you!

On Learning from Home

Remote Learning: Logins, Apps, Laptops, and More!

Letter to Parents and Guardians - Testing at Home

Read this letter to parents and guardians to learn about the expections for Testing at Home (in PDF)

Translations:

Help Track Student Learning Time

As you are aware, this year is very different than prior years, and school districts have new requirements we must report to the Arizona Department of Education due to the remote school online environment. Thus, we are requesting your help to supplement the student learning time reports. This includes time students are doing school work when not on teacher-led Zoom class meetings and homework. We understand times will be estimates, as we do not expect comprehensive tracking.

Please know a student's grades will not be negatively impacted if parent-entered time tracking is not completed. Our goal is to use all methods at our disposal to understand and encourage student engagement. Any contribution you can provide is much appreciated.

You can do this in Synergy ParentVUE (https://parent.tusd1.org/).

  1. Time Tracking is available only through web browsers. It is currently not available through the mobile app. If you have a web browser (such as Chrome) on your smart phone or mobile device, you can log into ParentVUE through the browser on your device. Otherwise, please use a computer.
  2. In ParentVUE, click "Attendance" in the navigation list on the left
  3. Then click the "Time Tracker" link in the upper right of the screen

You should enter time when:

  • your student does work outside of teacher-led sessions (this includes homework and in-class project time)
  • your student is trying to connect to class Zoom sessions but is unable to do so because of technical issues

Please enter total minutes per class, per day, no matter when in the day your student did the work. For your convenience, there are two options:

  • minutes can be entered daily
    or
  • the weekly total of minutes can be entered at the end of each week

Please do your best to enter and submit all applicable minutes for the first week of school. Even one entry helps a lot!

For detailed instructions, please see ParentVUE Time Tracking Instructions (in PDF).

Translations: Arabic | Somali | Spanish | Swahili | Vietnamese

Thank you for supporting your child's academic efforts and helping us meet the Arizona Department of Education requirements!

Free WiFi Map for Arizona

Use this free WiFi map from Connect Arizona to find free public WiFi hotspots at public libraries, schools, businesses, and other sites. Some sites may offer indoor public access during business hours, others provide access in the parking lot only. Everyone using the sites - outside or inside - is encouraged to practice social distancing precautions, including staying in your vehicle or at least six feet from other users and wearing a mask if necessary.

How do students log into Clever? (Video Instructions)


Video a Clever en español

Clever logo

  1. Go to clever.com/in/tusd1
  2. Click on "Log in with Network Credentials."
    screenshot of Log In page
  3. Sign in using your  10-digit Student ID number (or "matric") plus @s.tusd1.org
    Example: 1301234567@s.tusd1.org

Chromebook: Zoom & Clever Logon

Translations: Arabic | Spanish | Swahili | Vietnamese 

Chromebook Clever Logon Issues

Translations: Arabic | Spanish | Swahili | Vietnamese

Clever - Guía estudiantil para iniciar sesiones en casa

Guía estudiantil para iniciar sesiones en casa (en PDF)

Clever - FAQ for Teachers

To help Tucson Unified educators understand the strengths and limitations of Clever, we've created this Clever FAQ for Teachers (in PDF).

How do students log in to Office 365? (Video Instructions)


Video a Office 365 en español

Student Logon/Password Change (August 2020)

Every TUSD student has an Office 365 account that has been set up for them. They can access their account by going to

portal.office.com, clicking Sign in (top right), and then doing the following:
  1. Enter < matric@s.tusd1.org > (without the < >) in the spot where it says "Email, Phone, Skype."
    Students' matric number is their student ID number.
    screenshot of login
  2. Upon entering this information, you will be taken to the TUSD sign in page. Your student's username will be the same matric@s.tusd1.org they used at the log-in screen, and their password is the same password they log in with at school.
    Students have to make sure they include the "s." after @ in the username: matric@s.tusd1.org.

How do students log in to StudentVUE (Synergy)?

Go to https://student.tusd1.org/

and log in using your 10-digit Student ID number and your District password.

IMPORTANT: Your StudentVUE User Name is your 10-digit Student ID number, not your district email address.

You can also access StudentVUE via the StudentVUE App for iOS and Android.

Zoom: Log-In, Log-Out, and Meetings (Video Instructions)

Click to Log In to tusd1.zoom.us
Login at: tusd1.zoom.us/

Log into Zoom on a Chromebook


Video - Iniciar sesión en Zoom de TUSD desde un Chromebook

Log into Zoom on a Tablet


Video - Iniciar sesión en Zoom de TUSD desde una tableta

Zoom Meetings


Video - Enlaces para las Reuniones por Zoom

Logging Out of Zoom

Zoom Information for Teachers and Parents

Zoom changes that affect teachers and learners - updated weekly

The Zoom video conferencing system, like most information technology, is routinely updated.  The document below contains notes about these changes, also known as release notes. These will be updated weekly by our staff to share how the system has changed for hosts (teachers) and participants (students).

Zoom Release Notes (PDF)

SchoolCity - Login, Launchpad, Assessments (Video Instructions)


SchoolCity Login Instructions


SchoolCity Launchpad


SchoolCity Assessments

Student Log-In and Password Information - 2020-2021 School Year

Please Change Your Password If You Haven't Already

If you haven't changed your password since the start of school, please do so as soon as possible.

Student Login & Password Reset Instructions

  1. The first time you log in to a TUSD device:
    • User Name: Full school email address. This is in the form of the 10-digit Student ID followed by @s.tusd1.org, for example: 1300101011@s.tusd1.org
    • Default Password: 10-digit Student ID (Matric) number
  2. On the TUSD device or on a personal device, open a web browser (Google Chrome or Microsoft Edge will both work).
  3. Go to office.com
  4. Sign in: Type your full school email address including (Your Student ID number followed by @s.tusd1.org portion, for example: 1300101011@s.tusd1.org) and click "Next".
  5. Password: Type your 10-digit Student ID (Matric) and click "Sign in."
  6. Once the Office Portal loads, click your avatar icon in the top right corner.
  7. Click "My Account".
  8. The My Account page will load. Click "Password" from the left menu column of this screen.
  9. The password reset page will load.
  10. Type your old password. This is your Student ID/Matric number at the beginning of the school year.
  11. Then create and confirm new password.

    Password Suggestions

    Password Length:

    • Grades preK-5: Minimum 4 characters
    • Grades 6-12: Minimum 8 characters

    Password Complexity Recommendations (Grades 6-12): Make sure to use a CAPITAL letter, number (1,2,3,4,5) and a special character (!,@,$,%,&,?) to create a secure password.

    Please REMEMBER you password. Write it down if you must and keep it in a safe place you can reference later.

  12. Finally, click "Submit". If you receive an error message trying to change your password in Office 365, try this alternative method.
  13. Once you have done this, you can log into Clever.

Password Reset Instructions for Students (in PDF).

How to set up laptops, tablets, and hotspots

2020-2021 School Year

Spring 2020

How do I find my child's matric or Student ID?

Your child's Student ID is sometimes called their "matric" number.

If you have a ParentVUE account, you can find your their Student ID (or matric number) in ParentVUE.

Log into ParentVUE at https://parent.tusd1.org/.

Students can also find their matric/Student ID in StudentVUE, https://student.tusd1.org/

How do I get help with technical support and other questions?

If you have technical questions and/or need support, please call your school. They'll coordinate with Technology Services to get you the help you need.

If you call after hours, please leave a detailed message including:

  1. a callback number
  2. your student's name and grade
  3. the specific issue or question

Thank you!

Internet Access for 2020-2021 School Year

This school year Tucson Unified is providing hotspots from T-Mobile directly to families in need of Internet service. There is no application and the district is paying the monthly fee for using the hotspot for the 2020-2021 school year if needed.

For more information, see the Family Internet Service FAQ.

Student Hotspot Loan Authorization

Loaner Laptop/Tablet/Hotspot Important Paperwork

2020-2021 School Year

Spring 2020

Non-TUSD Devices on Campus: Log On to TUSD-WiFi

Students who bring their own non-TUSD devices from home when they return to their school for in-person learning need to connect to the TUSD-WiFi network. Or if unable to connect to TUSD-WiFi network, they can try connecting to the TUSD-Guest network. Please see the illustrated instructions below:

How to Connect a Non-TUSD Device to the District WiFi on Campus
Translations: Arabic | Kirundi | Spanish | Swahili | Vietnamese

ParentVUE Instructions and Information

ParentVUE Attendance Robocall FAQ

Questions about the robocalls for Attendance? See this ParentVUE Attendance Robocall FAQ (in PDF).

Translations (in PDF): Arabic | Spanish | Somali | Swahili | Vietnamese

ParentVUE Time Tracker: How to Enter & Submit Time for Your Child

Was your child unable to connect to a Zoom class?

If your child was unable to connect to a Zoom class for technical reasons, you can submit the time spent on the class using Time Tracker in ParentVUE.

Synchronous v. Asynchronous Learning

Your child’s teacher will be taking “synchronous” attendance when your child participates in Zoom class sessions. In the new remote learning environment, however, there are also opportunities for “asynchronous” learning that goes on outside of online student/teacher interaction. Your child’s time in this learning mode can be submitted using Time Tracker as well.

Tardy Codes

While any attendance code other than being marked present in a Zoom class  session will display as 'tardy', this has no negative effect on a student's attendance record during remote learning.

Please see Time Tracking in ParentVUE for details on how to enter and submit time.

Translations: Arabic | Somali | Spanish | Swahili | Vietnamese

IMPORTANT: Time Tracker can be used in either the ParentVUE web application or the ParentVUE mobile app. Time Tracker will not work in the web application if your are using the Internet Explorer browser. 


Help for Online Registration for 2021-2022

Please see the guide for parents using ParentVUE to complete online registration (OLR):

Online Registration for the 2021-2022 School Year

Online Registration (OLR) Is Not Available Through the ParentVUE Mobile App: You cannot complete Online Registration using the ParentVUE mobile app. You can, however, use a web browser on your mobile device (or computer) to sign on to the web version of ParentVUE to complete OLR. ParentVUE Web Version: https://parent.tusd1.org. 

AZMerit scores available on ParentVUE

Your child's AZMerit scores for the past three years are now available through your ParentVUE account. Just log in and click "Test History" on the left. If you need a ParentVUE account, please check with the office manager at your school to get set up.

Screenshot of ParentVUE AZMerit screen:

How to get access to ParentVUE

You can get your ParentVUE activation information by dropping by your school's front office or at your students' back-to-school events. Please see ParentVUE Basics: Activation and Use. Also, see Activate Account Via the Mobile App.

ParentVUE Basics Translations:

Arabic | Kirundi | Spanish | Swahili | Vietnamese

When you create your account, you will be able to see attendance and course history for all of your children at TUSD schools.

Important note: Initial account activation can be performed through the ParentVUE website using a web browser or through the ParentVUE mobile app. Once you've activated your account, you'll then be able to log in and view your student's information on the website or the app.

 

Access Your Student's Information on an App!

ParentVue App

 

We have implemented a new Student Information System called Synergy that lets you see your student's information through the ParentVUE web page and ParentVUE App for iOS and Android.

We take the security of your child's personal information very seriously. Because of this, we want to take the time to validate this information with you through the registration process.

Here's what you need to know:

  1. You can get your ParentVUE activation information by dropping by your school's front office.
  2. When you create your account, you will be able to see attendance, course history, teacher assignments and grades for all of your children at TUSD schools.

    Important note: Initial account activation can be performed through the ParentVUE website using a web browser or through the ParentVUE mobile app. Once you've activated your account, you'll then be able to log in on and view your student's information on the app.

  3. Learn how to activate a ParentVUE account and what you’ll see in ParentVUE in ParentVUE Basics: Activation and Use. Also see Activate ParentVUE Account Via the Mobile Application.
  4. We hope that you are as excited as we are about Synergy ParentVUE!

ParentVUE Basics Translations:

Arabic | Kirundi | Spanish | Swahili | Vietnamese

More ParentVUE Information and Videos >>

Childcare Programs

Grab-And-Go Meals

TUSD Grab And Go Meals for Students
Grab-And-Go Info

Grab-And-Go Routes resume Jan. 4. If you have questions or would like information about alternative pick-up options, please email foodservcies@tusd1.org.

Useful Info

Music At Home Academy

Homeless Education and Resource Team

If you, your family, or those you know are experiencing the challenges of homelessness, we can help! Learn more about McKinney-Vento and ways we can help...

New to the District? Questions?

We want to talk to you!

If you are new to the district, or if you have questions about which school your children will attend, please call or email School Community Services at (520) 225-6400 or SCS@tusd1.org.

We will walk you through the process from selecting a school to registering!

If your children are already enrolled at any of our schools, please contact those schools, and we'll be happy to help you with registration, scheduling, and ParentVUE access codes.

We're looking forward to helping you!

 

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