Transportation FAQs


520-225-4800 – Transportation's Customer Service Department.

Sometimes you may need to call after our offices have closed.

If you are calling in regards to an emergency or if you need immediate information on your students bus location, please contact School Safety at 520-584-7676. They will transfer you to the on-call dispatcher.

For all other after-hours questions, please use the following:

  • If you need to change your address or are requesting an alternate pick up or drop off, please contact your child's school.
  • If you wish to speak to someone, please call during our regular business hours, or leave a voicemail message at our main line, 520-225-4800, and we will contact you within two (2) business days.
  • You can always e-mail Transportation your questions or concerns at any time. Your email will be answered within two (2) business days.
  • Please remember to provide your child's name, school, and a phone number in your email or voicemail message.

We look forward to serving you.

See the bus conduct page for the rules of behavior.

If your child is enrolled by June 3rd, you will receive a letter, via US Mail, two weeks prior to the start of school with the information.

If your child is enrolled after May 15, you will be notified by phone or mail as your bus stop assignment information becomes available. It may be two to three weeks after the start of school.

Yes. Please contact your school to follow the process for approval. Upon approval by the Transportation Department, you will be notified when, and if, the route can be set up.

The addresses have to be consistent 5 days a week. The alternate pick up or drop off address must be in your attendance area. You must be eligible for transportation based on your home address, not the alternate address.

Wee Care is a program for our TUSD kindergarten bus riders. Wee Care is focused on enhancing safety procedures for our newest bus riders. Parents/Guardians will need to determine whether their child will be met by themselves or another adult at the bus stop or if their child will walk with a "bus buddy."

See the School Choice Calculator.
Contact Transportation's Customer Service Department at 520-225-4800.
Contact School Community Services at 520-225-6400.

Most open enrollment students do not qualify for transportation.  However, Incentive Transportation is available for some students if they live within the boundaries of a racially concentrated school as defined by the Unitary Status Plan.

See the Transportation Eligibility page.

Contact Transportation's Customer Service Department at 520-225-4800.

Contact the school your student is attending.

Please call the Transportation's Customer Service Department at 520-225-4800 to let them know it is needed.  They will let you know where you can get on the bus and/or if a stop will be re-instated.

If your child is eligible for transportation but will not use it, please call the Transportation's Customer Service Department at 520-225-4800.

The child will not be let off the bus without the authorized party being present at the bus stop.

No. We do not meet students at the door nor do we accompany students to the door. Bus stops are at the curb.

Yes, every TUSD bus is equipped with a camera.

To report your walk path unsafe, please contact Transportation at 520-225-4800.

If TUSD School Safety determines the walk path unsafe, you will be notified of the route information as soon as it becomes available.

The daycare staff stands in the place of the parent and must meet the child at the bus just as a parent would. Please take this into account when considering child care.

We attempt to route students on the same bus with the same bus driver, but this is not always possible.

Ride time depends on the distance between your home and school and the additional riders/stops on your bus route.

All bus conduct reports are sent to the school administrator. According to district policy, the school administrator determines all disciplinary action.

This is determined by TUSD Transportation on a case-by-case basis.

No, but there is TUSD supervision at transfer points.

Yes, if a bus stop is not used for 10 consecutive days, the bus stop will be eliminated.

Yes, you can request only morning or afternoon transportation by contacting the Transportation's Customer Service Department at 520-225-4800.

No, unless they are in Exceptional Education and have an IEP.

Call Transportation's Customer Service Department at 520-225-4800.

Your child should arrive at the stop at least 10 minutes before the scheduled arrival time of the bus. If there is a substitute driver, the times may not be absolutely consistent with the regular times. If the bus is late, ask your child to remain at the stop. Buses break down, roads are blocked, drivers become ill or have emergencies, but there will always be a bus at every stop. If the wait becomes 10 minutes or longer, call Transportation's Customer Service Department at 520-225-4800.

Students are asked to be at their designated bus stop location at least 10 minutes prior to scheduled pick-up time.

Martha Zamora
Posted/Revised Date
  • 02-09-2023
We provide the safest mode of transportation to and from school for over 20,000 Tucson Unified students.
article, 2022-2023, school, tucson, transportation, safety, bus drivers
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